This means that the computer is registering the camera as a USB 2.0 device (instead of a USB 3.0 device). The camera is not receiving enough power from the PC to achieve higher frame rates and resolutions. Try the following steps to ensure there is enough power getting to the camera, or to identify a hardware issue:

Check USB port compatibility. Make sure the camera is plugged into a USB 3.0 port on the computer (indicated by an “SS” signal or by the color blue on the inside of the port).

Note: If a direct USB port is not available, the camera can be plugged into a USB-C hub with (1) other camera. It is not recommended to plug more than 2 cameras into a single USB-C hub as this can limit the USB bandwidth to the cameras.

Swap USB ports with a different camera. If you have more than one camera, try swapping the USB port from the working camera. This can confirm a USB bandwidth problem.

Swap cables with a different camera. If you have more than one camera and swapping the USB port didn’t help, disconnect the cables from each camera and switch them. If the issue follows the camera, we know it is a camera-related issue. If the issue follows the cable, we know it is a cable-related issue and the cable may need to be replaced.

Replacement cables for Ninox 125, Ninox 250, and Ninox 300C cables can be purchased below.

If you believe you need a replacement cable and that your camera may still be under warranty, submit a support request for further assistance.

Check computer power optimization settings. If the issue persists regardless of camera, cable, or USB configuration, optimize your computer graphics card and performance settings according to the details in the article linked below.

Optimization of Computer Power and Graphic Settings [VIDEO]🔗

If the above steps do not help solve the issue, contact Noraxon Support for more assistance in narrowing down the problem. Hover over the ‘Support & Learn’ tab and click on the ‘”Request Support” option.