The E02 error message appears once a year or once every 5000 km and indicates it is time for preventative maintenance service. It doesn’t mean there is anything wrong with the treadmill. You should schedule regular maintenance sometime soon, but you can disable the error code and continue using the treadmill in the meantime. You can think of it like your car showing you a service message error code to let you know it’s time to get your oil changed. To reset the E02 service message from the user menu of the treadmill, reference the video below.
If you need to schedule preventative maintnenace soon, know that Noraxon doesn’t offer service contracts for preventative maintenance. However, you have a few options for scheduling it moving forward.
1. You can hire any treadmill technician local to your area to perform the service. If your organization has trusted technicians for other equipment you have, they should also be able to perform the maintenance. Mainly, the running surface needs to be lubricated, the belt adjusted, the speed and incline modules checked, and the area under the motor hood visually inspected and cleaned.
2. We can hire one of our technicians through our 3rd party network to service your treadmill. If you’d like for us to send a quote and get this process started, please reach out to support@noraxon.com. We will need to know the serial number of your treadmill.
The link below contains all of the documents you or a technician will need to perform the preventative maintenance, including the maintenance checklists, user manual, and measurement forms.
https://we.tl/t-hbaxnDCIHS
Belt lubrication is detailed in the user manual (in section 11.3, and adjustment of the belt is detailed in section 11.4).
