This error occurs when you attempt to access camera settings while the Ninox camera is not plugged into the computer or is not enabled via the Hardware Setup. Here are some troubleshooting steps:
1. Navigate to the Hardware Setup and ensure that the camera you are trying to record with is available in the “Selected devices” section.
- Note: If the camera is available but grayed out, try unplugging the camera and plugging it back in.
2. If the error still occurs after verifying the connection, make sure the connections on the end that goes to the PC and on the end that plugs into the camera are secure. You can also try plugging the camera into a different USB port.
- Note: Ensure the camera is plugged into a USB 3.0 port. USB 3.0 ports have “SS” printed next to the port or have blue plastic inside.
3. If you have two cameras, try swapping with a different cable to rule out the possibility of a bad cable. This can tell us whether the issue follows the camera or the cable so we can narrow down a potential hardware issue.
If you still see the same error, please contact Noraxon Support to help you narrow down the problem. Hover over the ‘Support & Learn’ tab and click on the ‘Request Support” option.
