There has been a failure to transmit the data from the sensors to the receivers in real-time. If you purchased your myoMotion sensors in 2015 or later, they should be capable of recovering this data once the trial has come to completion(“lossless”). To verify if your sensors are lossless or not, submit a support request with the serial number of your sensors. Below are some steps to help prevent the data loss from happening:

• If you are collecting with multiple systems, make sure that each system is collecting on different RF channels. To do this, click on the home tab on the top left corner of the MR3 page. Then, click on the hardware setup button on the top right corner of the page. Then, double click on each of the devices in use and verify that they are using different channel names.
• Make sure there is a clear path between the receiver and the sensors. Items such as computers can cause RF interference and cause data loss.
• If the loss is still occurring, try a new RF channel. If there is too much traffic on the selected RF channel, significant data loss may occur. In order to avoid this loss of data, switching the channel to another frequency may solve the problem.
• Move the receiver closer to the individual who is wearing the sensors without moving closer than 0.5 meters. The optimal distance between the sensors and the receiver is approximately 1 meter.