Try the following suggestions:
1) Be sure to enter the “-”.
2) The letter “O” is not used in the key or code; only the number “0” (zero) is used.
3) Recheck the characters “B” and “8” since they look alike.
4) If you called Noraxon for the code, miscommunication may have happened. Try emailing the Activation Key to info@noraxon.com.