For returning an item to Noraxon, please use UPS, FedEx, DHL, or EMS (US Postal Service) and not a freight-forwarder. Using a freight-forwarder incurs additional brokerage fees, which Noraxon gets billed for directly. If a package is shipped to Noraxon via a carrier other than the ones listed above, it may be refused.
Also, Noraxon’s position is that this return shipment is not a sale – it is for a repair, replacement, or for returning equipment. Listing a Customs or Insurance value of $5,000.00 USD or more will result in a delay at United States Customs.
Unless your equipment is covered under warranty, the minimum repair/testing charge will be $200.00, which may or may not include replacement parts or significant repairs.
Complete this form to have one of our specialists contact you about your service request.