RMA Request

For returning an item to Noraxon, please use UPS, FedEx, DHL, or EMS (US Postal Service) and not a freight-forwarder. Using a freight-forwarder incurs additional brokerage fees, which Noraxon gets billed for directly. If a package is shipped to Noraxon via a carrier other than the ones listed above, it may be refused.

Also, Noraxon’s position is that this return shipment is not a sale – it is for a repair, replacement, or for returning equipment. Listing a Customs or Insurance value of $5,000.00 USD or more will result in a delay at United States Customs.

 NOTE: Unit and cables must be cleaned. A $75 cleaning charge will apply to uncleaned leads. Unless your equipment is covered under warranty, the minimum repair/testing charge will be $200.00, which may or may not include replacement parts or significant repairs.
 NOTE: If you are returning Noraxon accessories or disposables, please reference your sales order number where it asks for the serial number. Select return in the dropdown box under Type of Service. 

Complete this form and send us your equipment for repair.


*Required fields


FULL NAME*


COMPANY NAME


ADDRESS 1*


ADDRESS 2


CITY*


ZIP*

STATE


COUNTRY*

CONTACT INFORMATION


PHONE*

EMAIL*

UNIT INFORMATION


SERIAL NUMBER*

MODEL

PROBLEM*

(One item per line. New lines will appear after entering each serial number. The last Unit line may be left empty)

DESCRIPTION OF SERVICE REQUESTED/FAILURE


TYPE OF SERVICE*


DESCRIPTION*

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