Battery Replacement

For returning an item to Noraxon, please use UPS, FedEx, DHL, or EMS (US Postal Service) and not a freight-forwarder. Using a freight-forwarder incurs additional brokerage fees, which Noraxon gets billed for directly. If a package is shipped to Noraxon via a carrier other than the ones listed above, it may be refused.

Also, Noraxon’s position is that this return shipment is not a sale – it is for a repair, replacement, or for returning equipment. Listing a Customs or Insurance value of $5,000.00 USD or more will result in a delay at United States Customs.

Select your sensor type for pricing

Sensor Type


Sensor Quantity

Serial Numbers
 

Complete this form and send us your equipment.


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DESCRIPTION OF SERVICE REQUESTED


TYPE OF SERVICE

RETURN TO CUSTOMER SHIPPING INSTRUCTIONS


SHIPPING SERVICE


SHIPPING INSURANCE DISCLAIMER*

By checking this box, I confirm that I understand any return shipments for repaired equipment from Noraxon will not be insured unless otherwise requested. If shipping insurance is requested, please indicate the Declared Value you would like us to use in the SHIPMENT INSTRUCTIONS field. Noraxon Support will provide a quote for shipping insurance included with the final repair estimate based on your chosen Declared Value.


SHIPMENT INSTRUCTIONS
Uncovered Costs: I understand that any additional inspection or testing required for out-of-warranty equipment NOT covered under the battery replacement service will incur a $200 minimum testing/repair fee that may or may not include replacement parts and significant repairs. A Noraxon Support representative will reach out to you following our inspection for approval on any needed repairs that exceed the $200 minimum.