Service Request

SERVICE REQUEST

For returning an item to Noraxon, please use UPS, FedEx, DHL, or EMS (US Postal Service) and not a freight-forwarder. Using a freight-forwarder incurs additional brokerage fees, which Noraxon gets billed for directly. If a package is shipped to Noraxon via a carrier other than the ones listed above, it may be refused.


Also, Noraxon’s position is that this return shipment is not a sale - it is for a repair, replacement, or for returning equipment. Listing a Customs or Insurance value of $5,000.00 USD or more will result in a delay at United States Customs.


NOTE: Unit and cables must be cleaned. A $75 cleaning charge will apply to uncleaned leads.

Unless your equipment is covered under warranty, the minimum repair/testing charge will be $200.00, which may or may not include replacement parts or significant repairs.

Complete this form to have one of our specialists contact you about your service request.
*Required fields


FULL NAME*


ADDRESS 1*


CITY*


ZIP*

COMPANY NAME


ADDRESS 2


STATE


COUNTRY*

CONTACT INFORMATION


PHONE*

FAX

EMAIL*

UNIT INFORMATION


SERIAL NUMBER*

MODEL

PROBLEM*

(One item per line. New lines will appear after entering each serial number. The last Unit line may be left empty)

DESCRIPTION OF SERVICE REQUESTED/FAILURE


TYPE OF SERVICE*


DESCRIPTION*

RETURN TO CUSTOMER SHIPPING INSTRUCTIONS


SHIPPING SERVICE


SHIPMENT INSTRUCTIONS



.