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For returning the item to us, please use:
UPS, FedEx, DHL, or EMS (US Postal Service) and not a freight-forwarder. Using a freight-forwarder incurs additional brokerage fees, which Noraxon gets billed for directly. If a package is shipped to Noraxon via a carrier other than the ones listed above, it may be refused.
Also, Noraxon’s position is that this return shipment is not a sale- it is for a repair, replacement, or for returning equipment. Listing a Customs or Insurance value of $5,000.00 USD or more will result in a delay at United States Customs.
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